Simply stated, we have an unyielding commitment to customer service. Our Goal is to efficiently deliver the highest quality frames at unbeatable prices. Our desire is to get it right the first time.
All of our customer comments are reviewed by our senior managers and specific action is taken on each one. When receiving positive comments, we reward the team or team member responsible for the action. In the event of improvement suggestions, our goal is twofold. First, we would like to take care of you to correct any mistakes we may have made.
Once this is done, we involve our team members in finding the root cause for the service breakdown. Instead of just talking about problems and potential solutions, we measure success only if a particular breakdown never occurs again. This ensures that we provide the best level of quality over the long-term.
We have this unyielding focus on customer service because we know that our livelihood is based on how satisfied our customers are.
If you would like to get in touch with us, please call us toll-free or email us at firstname.lastname@example.org with your specific question or comment.
Thank you and, as always, Happy Framing.