Privacy Policy

Privacy Notice

The Picture Frame Guys, LLC takes custom privacy very seriously. 

How we Use Your Personal information
We are the sole owners of customer information collected on the PictureFrameGuys.com. We do not resell, share, rent, or otherwise distribute information about our customers to anyone.
We use this information to process customer orders and to communicate order status or other pertinent details about a customer's order.

From time to time, we also use this information to share promotional, marketing or other framing related information with past customers. If a customer wishes to not receive this type of correspondence from the Picture Frame Guys, they may contact us at customerservice-at-pictureframeguys.com and asked to be removed from our marketing lists.

How We Handle and Secure Credit Card Information.

The Picture Frame Guys uses PayPal Pro, an eCommerce package from Paypal. All credit card information is processed entirely by PayPal via PCI-compliant standards that ensure data protection. The Picture Frame Guys never sees and does not have access to a customer’s credit card information.

In addition, sensitive credit card information is via a secure connection. This industry standard can be verified by looking for a closed lock icon at the bottom of your web browser, or looking for the "https" (as opposed to "http") at the beginning of this page: https://www.pictureframeguys.com/checkout.php

Refunds are also issued via PayPal. Transactions are processed via the customer’s email address.

Orders placed by customers over the telephone are processed via PayPal Pros virtual terminal capability. As with online orders, all credit card information is unavailable to the Picture Frame Guys once the transaction has processed.

We have put these measures in place to ensure our customers' privacy, and to allow you to shop with confidence.

Customer Access to and Control over Information
Customers can request a copy of the information we have on file for them at any time by contacting customerservice@pictureframeguys.com. Please allow us 14 days to respond.



To prove your identity, The Picture Frame Guys requires that request be sent via the same email with which the order was placed. To process a request, we will also require:


If a customer does not have this information, please contact the Picture Frame Guys directly to prove your identity. Once a customer's identity is verified, we will respond to the request promptly.

Security
We take precautions to protect customer information both online and offline. Customer information is stored on our secure database. Access to this database is controlled within our company and access is provided only to those individuals working in relevant areas such as customer service, sales, marketing and returns.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. The use of cookies also enables us to track and target the interests of users to enhance their online experience. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Cookies can be removed from a web browser by online users via browser options menu.

Links
PictureFrameGuys.com contains links to other websites. While we take efforts in only linking with reputable websites, the PictureFrameGuys.com is not responsible for the content or privacy practices of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests
From time to time, the Picture Frame Guys requests information from internet users via surveys, contests, or Facebook. Participation in these surveys or contests is completely voluntary and web users may choose whether or not to disclose any privacy information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

If you have any questions, comments, or believe that we are not abiding by this privacy policy, please contact Peter Fendler at 866-558-7113.

Thank you and Happy Framing!